Ali A. / Virtual Assistant

Skills: CUSTOMER SERVICEDATA ENTRYMEETING SOFTWAREMICROSOFT OFFICE SUITECONVERTING DOCUMENTS TO PDFGOOGLE SUITEVOICEMAIL MONITORINGWEB RESEARCH

The most amazing thing I have done in my career was teach students in Nairobi, Kenya.

ENGLISH & COMMUNICATION

  • Verbal:
  • Written:

Top Skills

  • Web Research: 2 years
  • Converting Documents to PDF: 2 years
  • Data Entry: 2 years
  • Voicemail Monitoring: 2 years
  • Customer Service: 2 years

EXPERIENCE

March 2019 - Present
Allshore Virtual Staffing
Virtual Assistant
  • Provide personalized assistance to clients.
  • Personalized administrative tasks to clients.
  • Client and team communication in fluent English.
  • Critical thinking to solve complex problems for company growth.
  • E-mail writing, sorting, and management.
  • Calendar management and appointment booking.
  • Personalized web research.
  • Database creation and management.
  • Blog and newsletter writing.
  • Create and manage reports.
  • Review and prepare presentations.
  • Manage and update social media accounts.
  • File creation and management.
  • Personalized marketing tasks to fit client's need.

Technologies: Customer Service, Data Entry, Meeting Software, Microsoft Office Suite, Converting Documents to PDF, Google Suite, Voicemail Monitoring, Web Research


December 2016 - February 2017
AIESEC
Global Volunteer
  • Taught English and Mathematics for six weeks in Nairobi, Kenya.
  • Mentored students.
  • Provided support in fundraising. 
  • Located and mentored local sponsors for students.
  • Provided curriculum development.

Technologies: Customer Service, Project Management, Project Communication Management, Meeting Software, Content Writing


November 2014 - February 2015
Abacus Consulting
Customer Service Officer
  • Assisted postpaid customers with questions such as billing info.
  • Guided customers on services.
  • Activation of add-on services.
  • Handled client complaints.
  • Communicated with team on solving complex issues.
  • Used several meeting and telecommunication software.

Technologies: Customer Service, Project Communication Management, Data Entry, Meeting Software

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PROJECTS

Floor Estimation Application

Learned a floor estimation application where I [show more...]

EDUCATION

4 Steps To Get Started

  • Interview remote
    Professionals
  • Meet Your team
  • start your
    10-day free trial

UNPRECEDENTED CUSTOMER SUPPORT

You have complete control over project management, priorities, and deadlines, but we’re here to help you succeed. Your Client Success Manager and Technical Success Managers are with you every step to ensure that our work for you it top notch. Feel free to use your project management system or our complimentary Basecamp account.

COMMUNICATION AND TRANSPARENCY

No project can be successful without effective communication. Our remote professionals are fluent English speakers, vetted and trained in effective communication and are available to you directly in real-time. We allow direct, real-time access to your team via Skype, GoToMeeting, or other communication software. You can have meetings on your time and get demos anytime you want.

AMERICAN OWNED AND OPERATED

Work with an American company under American laws and regulations. Our offshore employees work U.S. business hours so you can communicate directly with them. Our month-to-month contracts protect our clients’ intellectual property and projects, so you can focus worry-free on your work.

QUALITY WORK - GUARANTEED

Even after passing our rigorous interview process, our remote professionals are continuously training to learn new skills and keep up with changing trends in their fields. We guarantee our associates work, and have a 99.5% customer satisfaction rating. We take quality, and your success, seriously.