Can I give my remote professional a bonus?

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Can I give my remote professional a bonus?

Absolutely! Our clients are welcome to provide incentives such as team dinners, celebratory team parties, or cash bonus awards. We highly believe in the importance of extending your own company culture to your remote professionals. If this includes awarding optimal performance and behavior, we are happy to facilitate. Your Client Success Manager will be able […]

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Who should I contact with questions about my invoices or billing?

Your Client Success Manager is capable of answering questions or solving any issues you may have with your invoices or our invoicing procedures.

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Do I have to wait until I receive my invoice to dispute unproductive time?

No. The Allshore promise to “never pay for unproductive work” remains our guarantee and includes all working time. You are welcome to dispute unproductive time prior to the invoice being sent by discussing any issues with your Client Success Manager. We will perform an investigation with your team following the complaint and will attempt to […]

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Can I dispute time on my invoice?

Definitely. Our guarantee is to “never pay for unproductive work,” and we will gladly compensate any time deemed unproductive for all open invoices. In the event you feel unjustly charged, please contact your Client Success Manager immediately. An investigation will be performed, and we will involve you in each step leading up to resolution of […]

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How can I pay my invoice?

To keep the billing process as simple as possible, we retain a credit card on file and are able to run payments on our end with your consent. Additionally, you are able to make your own payments in Freshbooks with a credit card or PayPal. If you wish to pay by check, you can mail […]

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Do I pay upfront for projects, or once the project is completed?

As we do not bid on projects preemptively, we do not typically offer project-based plans. All services are charged at an hourly rate and invoiced semi-monthly and you are only billed for the productive hours your team works.

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How do you manage overtime, weekend, or holiday time?

As Allshore bills by the hour, any additional hours worked after-hours, or outside of our business hours, will also be included in invoices at your same hourly rate. You will not be billed a higher rate for work after-hours or beyond our 40-hour workweek. In certain cases, Allshore will internally offer incentives to employees who […]

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Can I keep track of the hours my team is working without waiting to receive each invoice?

Yes, you can view logged hours at any time! Your Client Success Manager is able to create a report of time worked within a designated period at your convenience.

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What should I expect in my invoice?

Your remote team members enter daily logs into an internal Allshore area within our Basecamp account, with descriptions of their work completed and total hours worked per date. These entries are included in an itemized list within each invoice sent via Freshbooks.

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Will my rate ever change?

Your remote professionals’ hourly rate may be increased annually to cover accumulating operational costs. We view remote team members to be your employees, just as much as they are our employees. Any rate increase will help us cover things such as an annual salary raise to your remote team member, continued customer support through Client […]