What if I have an emergency after-hours, on a weekend, or during a holiday?

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07

What if I have an emergency after-hours, on a weekend, or during a holiday?

Don’t panic! We are on stand-by to help in any way we can. In the event you encounter an issue outside of our business hours of Monday – Friday, 7:30 AM – 4 PM CDT, or 6:30 AM – 3 PM CST, send our support team an email at support@allshorestaffing.com, or call our headquarters at […]

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I have hired my team member full-time, but what if I don’t have a full 40 hours of work every week?

We are flexible to help you maintain ideal capacity – this means helping you manage the slow weeks as well as the busy weeks. We only require 32 working hours per week for each dedicated remote professional. With this minimum policy, when work is slow or you are unavailable, you only need to reach 32 […]

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Can I let a team member go when the project they were working on is completed?

Yes. Allshore offers hiring solutions based on your needs, and we offer month-to-month contracts that only require 30-days’ notice to cancel. If you anticipate that you will soon run out of work for a team member or your project is ending, simply inform your Client Success Manager and we will help manage the transition.

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If a remote professional isn’t working out, how does Allshore handle replacing them?

We have a process in place to make a change when it is necessary and to make it as seamless as possible with very little disruption to your work. Sometimes things don’t work out with a particular remote professional; there is more to a successful working relationship than skill alone and it is hard to […]

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What should I do if I am unhappy with your services or any work my team has completed?

Don’t hesitate to contact your Client Success Manager with any issues or concerns regarding your remote professional’s work or performance. Both your Client Success Manager and Technical Success Manager are trained and prepared to assist, train, and coach your team members to solve any issues promptly. We will remain in close communication with you while we […]

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Who do I contact if I have questions about the status of my project?

Your remote professional will update regularly within Skype, or another platform, on their progress and assigned task status. Your in-house project manager should be in communication with your development team regularly and have a constant knowledge of the status of your project. We encourage routine demos or check-ins be scheduled to ensure things are progressing […]