Do I have to wait until I receive my invoice to dispute unproductive time?

No. The Allshore promise to “never pay for unproductive work” remains our guarantee and includes all working time. You are welcome to dispute unproductive time prior to the invoice being sent by discussing any issues with your Client Success Manager. We will perform an investigation with your team following the complaint and will attempt to solve the issue prior to the invoice being sent out, keeping you involved in the entire process. Any compensation granted will be reflected in the relevant invoice.

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