Definitely. Our guarantee is to “never pay for unproductive work,” and we will gladly compensate any time deemed unproductive for all open invoices. In the event you feel unjustly charged, please contact your Client Success Manager immediately. An investigation will be performed, and we will involve you in each step leading up to resolution of these issues.
If you do have an issue with an invoice, we ask that you or your accounts manager refrain from paying this invoice until the issue has been discussed with and handled by our support team; the invoice will be updated to reflect any compensations made.
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