• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions or reviewing the current system if it already exists.
• Present ideas for system development/improvement, including project timeline while working closely with clients.
• Produce detailed specifications, write the program codes, and test the product in controlled, real situations before going live.
• Record and demonstrate solutions by developing documentation, wireframes, flowcharts, layouts, diagrams, charts, training manuals for users, code comments, and clear code.
• Develop and deploy solutions by determining and designing system specifications, standards, and programming.
• Communicate with clients directly about project requirements and details on a daily basis.
• Improve operations by conducting systems analysis, recommending changes, and suggesting possible solutions.
• Learn about state-of-the-art development tools, programming techniques, and computing equipment. Continue to participate in educational opportunities.
• Develop software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, and following the software development lifecycle.
• Regularly commit code to repository servers and backup work.

Technologies: Salesforce, Salesforce Sales Cloud, Salesforce Service Cloud, VisualForce Pages, Lightning Component, Lightning Web Component, Apex

• Implemented automation for events handling.
• Implemented logic for case parsing and then lead creation for case data.
• Implemented callouts to send data to other servers (Out of Salesforce).
• Worked as a support agent to resolve issues.

Technologies: Apex, JavaScript, jQuery

• Worked on Twilio app.
• Data Migration.
• Worked on Apex classes and Triggers.
• User management.

Technologies: Apex, JavaScript